Last updated:
This Shipping Policy explains how Frbxg prepares, dispatches, and tracks household and travel storage bags for customers in Singapore. The store currently serves customers in Singapore, and checkout amounts are displayed in USD.
Before dispatch, the ordered storage format is checked against its SKU, bag quantity, graduated or matching sizes, color, windows, mesh panels, zipper system, handles, and removable support pieces. Empty bags are folded only along their intended soft panels; clear windows and mesh are kept away from sharp hardware, support boards remain flat, and compression zippers are not forced closed for shipment.
TRANSIT, HANDLING & ORDER CUT-OFF TIME
- Order Cut-Off Time: 2:00 PM (GMT+08:00) Singapore Standard Time (Singapore).
- Handling Time / Processing Time: 1-3 Business Days, Monday-Friday, after payment is successfully authorized through Shopify Payments.
- Transit Time: 7-13 Business Days, Monday-Friday, after the order has been processed and handed to the carrier.
- Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.
Business Days are counted from Monday through Friday and exclude public holidays and carrier non-service dates. If an order needs address, payment, or risk verification, we may contact the customer before releasing the shipment.
Storage-bag parcels are prepared according to panel construction. Flexible fabric may follow its intended fold lines, while clear windows and mesh stay away from zipper hardware, removable boards remain flat, and compression gussets are left unstressed. A second outbound check confirms the exact bag count, graduated sizes, and loose support pieces before the sealed carton receives its carrier label.
SHIPPING COST
We are pleased to offer Free Shipping on all orders within Singapore. No minimum purchase required. Standard shipping is provided at a cost of $0.00 USD for eligible orders, and the checkout Shipping field should display $0.00 USD for standard delivery.
DELIVERY AREA
Currently, we only ship to addresses within Singapore. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).
Please enter the full delivery address at checkout, including apartment or unit number, postal code, and reachable phone number where required. If an address cannot be served, we will contact the customer before continuing with the order.
SHIPPING METHODS & COURIERS
Depending on parcel size, destination, and service availability, orders may be delivered by SingPost, Ninja Van, J&T Express, DHL, or another carrier operating in Singapore. The assigned carrier and tracking details are shown in the shipping confirmation email.
Every bag and support piece listed as one set is normally placed in the same parcel. If routing or carton limits require more than one parcel, all assigned tracking records remain attached to the order and the customer is not charged another standard-shipping fee.
ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing the assigned carrier and tracking number. Use that tracking link or enter the number on the carrier's official website to review the latest available shipment status.
For a delayed or damaged storage-bag parcel, send the order number and available tracking details. Images that show a crushed support board, torn mesh, split seam, cloudy or cut window, damaged zipper, or affected outer carton can help identify whether the issue arose in transit. Contact support@frbxg.shop for shipment support.
CONTACT
For shipping questions, contact Frbxg support at support@frbxg.shop or +1 (430) 335-0185. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).