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This Return & Refund Policy describes how Frbxg reviews a complete household or travel storage-bag return. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
A return is assessed by the set definition on the ordered page. All listed bags, removable boards, and companion pieces must remain together, and the received dimensions, fabric, color, windows, mesh, zipper paths, handles, and compression structure are compared with the order record. For storage-bag orders, support review distinguishes the exact bag count, dimensions, fabric, windows, mesh, zipper routes, handles, support boards, compression construction, and complete clean condition.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
An eligible non-defective return must remain unused, clean, dry, odor-free, and complete. Bags should not contain clothing, bedding, toiletries, shoes, lint, pet hair, moisture, stains, fragrance, mold, adhesive labels, or personal markings. Seams, windows, mesh, zippers, handles, boards, and compression gussets must be free from cuts, stretching, forced closures, bending, cracking, or load damage. Opening and unfolding an empty bag for ordinary visual inspection does not by itself prevent return eligibility.
For an approved return, empty every bag and place the complete set in clean outer packaging. Protect clear windows and mesh from sharp corners, keep removable boards flat, leave compression zippers relaxed, and arrange handles so they cannot catch during transit. We email the pre-paid label as a downloadable, printable file with the assigned carrier instructions; these protective steps do not limit rights that cannot lawfully be excluded.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@frbxg.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 8411 Arcola Ave, Hudson, FL 34667, United States.
In the first email, identify the SKU and set size and explain whether the issue concerns quantity, dimensions, material, color, window, mesh, zipper, handle, board, compression function, wrong item, or delivery damage. For a visible defect or transit problem, clear photographs of the empty bag, affected area, supplied parts, and outer parcel help us compare the condition with the listing.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange can be considered for another available storage format after the complete original set qualifies for return. Because dimensions and construction differ, availability and any price change are confirmed before a replacement is approved. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@frbxg.shop or +1 (430) 335-0185. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).